Working within a very busy and successful retail Fraud Investigations team, this role involves fast paced identification and closure of fraud cases using industry leading methodology. Influencing skills are essential to implemement recommendations. Extensive travel is required, and company car, phone, laptop etc will be provided. The successful candidate is likely to have performed an Investigations Management role in a multi site retail environment.
Key Result Area/Role Objectives:
Identify cases of fraud based on patterns within data
Gather evidence from Data Systems, CCTV and other sources.
Conduct Investigative interviews.
Prepare case files for use in Employment Interview, Criminal Prosecution, Civil Recovery and other proceedings.
Prioritise cases by bottom line profit risk to the business.
Strongly influence store and regional teams to eliminate the root causes of fraudulent activity.
Analyse and understand data relating to transactions and events from a variety of Data sources including Customer Ordering, EPOS, Financial, Stock Movement and whistleblowing data.
Make recommendations for design of efficient and effective fraud detection solutions together with the Fraud Investigations Technical Analyst and other team members, using industry leading Data Mining Software
Knowledge/Skills/Experience Required:
The successful candidate is likely to be able to demonstrate:
Technical Knowledge:
Must be very PC literate with advanced Excel skills
Full understanding of common methods used to commit employee fraud within the retail sector.
Able to identify fraud and other loss causing exceptions within volumes of data.
Skilled PEACE model interviewer. Proven track record of closing cases using interview skills.
Confident in dealings with people at all levels, able to influence in difficult situations.
Good working knowledge of relevant policies and legislation as they apply to this environment, including PACE, RIPA, PIDA, and UK employment law.
Attitude to gain a broad awareness of business processes, criminal methods, and detection strategies
Resourceful: Able to develop relationships and build resources to support work objectives
Results Orientated: Talking about achieving results and implementing improvements is not the same as making it happen: performance in this role will be measure by results and bottom line profit value
Innovation: Find creative ways around barriers and think ‘outside the box’ when seeking better ways to do things
Team Player: Be a great team player with drive and self-motivation
Influencing Skills: Be persuasive in finding ways to motivate others to action
Communication and Working Relationships:
Wider Loss Prevention team (Includes Divisional LP Managers, Regional LP Managers , Crime Desk Analyst, Store Operations Management)
Audit, Commercial and Supply Chain functions
External law enforcement agencies and organisations
